FAQ

What is your return policy?

We want you to be happy with your purchase. If you are not completely satisfied, you may return the product to us for a refund to your original payment method, within 30 days of delivery. All returns for a refund will be subjected to a 10% restocking fee.  Please see our refund policy page for all terms and conditions of return.

Do you offer exchanges?

Apparel can be exchanged, within 30 days of delivery, for a different size and/or variation provided that such variation is available. Please see our exchange policy page for all terms and conditions for exchange.

How long will it take to get my refund?

Please allow 7-10 business days from the time we receive your return to expect your refund.

How long does an exchange take to process?

Please allow 7-10 business days from the time we receive your item to process your exchange.

 

MY ORDER

How do I edit or cancel my order?

We strive to get orders fulfilled and shipped as quickly as possible.  For that reason, there is a very small window for us to cancel/edit orders once they are placed through our website.  The estimated window for cancellations/edits is 30 minutes once you have submitted your order. If your order is within the estimated window, please contact our customer service team at store@bayyinah.com.  Please note that cancellation/edit requests made outside of business hours (8am to 5 pm, Monday-Friday BST) will not be responded to until the following business day.

What do I do if I receive an incomplete or incorrect order?

Please contact our customer service team at store@bayyinah.com.  Additional information and/or pictures may be required from you.