Return and Exchange Policies
Return Policy:
- Returns must be requested and approved by our team. Contact – store@bayyinah.com
- Returns must be initiated and requested within 30 days of the order date.
- All products must be returned in the original packaging and condition.
- Customers are responsible for the return shipping.
- Once your return is received and inspected, we will notify you via email and issue a refund for the value of the returned items, less shipping costs.
- A 10% Restoking fee will be charged for all returned items.
- Please note: There is a 5–10-day turnaround time for all returns/exchanges.
Exchange Procedure:
- Exchanges must be requested and approved by our team. Contact – store@bayyinah.com
- Exchanges must be made within 30 days of the order date.
- To be eligible for an exchange item(s) must be in new and unused condition.
- Customers are responsible for the return shipping – an invoice will be emailed to you once the replacement item(s) is ready to be shipped.
- Please note: There is a 5–10-day turnaround time for all returns/exchanges.
Incomplete/Damaged/Broken Products
- If your order arrives incomplete, damaged, or broken please contact us at store@bayyinah.com.
- Additional information and/or pictures may be required from you.
Cancelling Your Order
- To cancel your order please contact us at store@bayyinah.com
- If your order has already shipped, it can no longer be cancelled – a return can be authorized once you receive your package.
