Return and Exchange Policies

Return Policy:

• Returns must be requested and approved by our team. Contact – store@bayyinah.com
• Returns must be initiated and requested within 30 days of the order date.
• All products must be returned in the original packaging and condition.
• Customers are responsible for the return shipping.
• Once your return is received and inspected, we will notify you via email and issue a refund for the value of the returned items, less shipping costs.
• A 10% Restoking fee will be charged for all returned items.
• Please note: There is a 5–10-day turnaround time for all returns/exchanges.

 

Exchange Procedure:

• Exchanges must be requested and approved by our team. Contact – store@bayyinah.com
• Exchanges must be made within 30 days of the order date.
• To be eligible for an exchange item(s) must be in new and unused condition.
• Customers are responsible for the return shipping – an invoice will be emailed to you once the replacement item(s) is ready to be shipped.
• Please note: There is a 5–10-day turnaround time for all returns/exchanges.

                       

Incomplete/Damaged/Broken Products

• If your order arrives incomplete, damaged, or broken please contact us at store@bayyinah.com.
• Additional information and/or pictures may be required from you.

 

Cancelling Your Order

• To cancel your order please contact us at store@bayyinah.com
• If your order has already shipped, it can no longer be cancelled – a return can be authorized once you receive your package.